Please email cancellation requests. This will properly timestamp your cancellation request. Do not call or leave a voicemail for this type of request.

Cancellation Policy

To receive a refund (minus 10% of your reservation total*) the cancellation must occur at least 30 days before check-in. 

*A 10% booking cancellation fee will be applied to all canceled reservations.

If a guest cancels 14 days before check-in, 50% of the total reservation cost will be forfeited. If a guest cancels between 0-14 days before check-in, 100% of the reservation cost will be forfeited. 

For any bookings that need to be rescheduled, a rebooking fee of $75 will apply. Please note that guest(s) arriving in under 14 days are not eligible for rescheduling.

Group Policy

Bookings that are cancelled within 60 days of arrival will result in a forfeiture of 100% of estimated room charges plus tax. Cancellations outside of 60 days are permitted (minus 10%) of total reservation cost.

Our rental rates vary throughout the year based on seasonality. During peak times, such as summer and holidays, prices are generally higher due to increased demand. On the other hand, off-peak periods, like winter and mid-week stays, often offer more affordable rates. Nightly rates typically fall between $225 and $400.

Click on the "book now" button. Picture your desired treehouse then scroll all the way to the bottom to see the available days. If you do not see the available days for that particular treehouse, choose another treehouse.

A-Frame Treehouse

Your initial reservation accommodates two people in your price. You can have 1-2 additional children in a unit (an additional $50 charge/child) added to your reservation based on their age. You may have 1 child up to 12 years old or 2 children under 7 at which an accommodation can be made to fit both into your room. If your children are 12+, please book an additional unit as our units are not equipped to fit a party of four.

If you have a pet included in the mix, we ask that you do not have extra guests in the room.

ACCEPTABLE:

2 adults, 1 child (7 years old), 1 child (4 years old)

2 adults, 1 child (12 years old)

2 adults, 1 pet

NONACCEPTABLE:

2 adults, 1 child (7 years old), 1 pet

2 adults, 2 children (12+)

2 adults, 1 child (12+), 1 child (6 years old)

Glamping Airstream and Luxury tent

Your initial reservation accommodates two people in your price. The Glamping XL unit can accommodate 5 individuals. The Glamping large unit can accommodate 4 guests. Each guest after 2 is charged a fee of $50 for their entire stay.

Subject to availability, we offer two pet-friendly units. Treehouse 1: The Finger Lakes Treehouse is the only A-frame unit that allows pets, and our Luxury Glamping Large unit can accommodate one small to medium-sized dog. A non-refundable pet fee of $125 applies for each stay, and complimentary dog beds are available for use. Please ensure your pet stays on a leash at all times and that you clean up after them.

Failure to comply with our pet policy will result in a $250 fee.

At this time, we do not accept large breed dogs.

Onsite amenities include:

1 private wood fired hot tub for each treehouse unit (Included with stay)

5 person communal electric sauna (Included with stay)

Pickle Ball court (Included with stay, paddles located in the clubhouse)

2 shared communal bike rentals (Included with stay)

Personal fire pit (Included in booking price)

You will receive your check-in information 24 hours in advance of your stay with lockbox information and code. Please adhere to the check-in time of 3:00 pm and a check-out time of 11:00 am. Housekeeping is scheduled accordingly and will be ready based on your expected time.

Yes, please click the link below to purchase either a $250 or $500 gift certificate.

https://maxamhotelsfingerlakestreehouse.as.me/schedule/7b50064c/?calendarIds=8824103

Yes, there is a kitchenette in each unit that comes equipped with a small refrigerator and small freezer, a two burner electric stove top, a microwave, sink, mini pots/pans, a set of wine glasses, a set of coffee mugs, and utensils for cooking a simple meal.

Additionally, if you are looking to grill outdoors, we have a communal charcoal grill for use at any time for guests. Charcoal is not provided and may be purchased at the clubhouse store.

A-Frame Treehouse

The interior finishings vary slightly over the five units but all amenities and offerings associated with your stay are the same across the board.

Luxury Glamping Sites

The Glamping sites are Airstream trailers that have an additional sleeping accommodation in the form of a luxury tent that is equipped with A/C. The Glamping sites are seasonal based on weather conditions. The Glamping sites do not come equipped with a personal wood fired hot tub.

We are pleased to offer our venue for weddings, along with accommodation for up to 20 guests. Please note that we are a venue-only provider and do not offer wedding planning, coordination, purchasing, setup, or breakdown services.

For more information on full venue rental pricing, please contact us at info@maxamhotels.com

Please respect your neighbors and the serenity of our property by limiting excessive noise in communal areas to no later than 8 pm. If you are found to be the source of a complaint we will ask you to leave the property.